Sorriso Boat Tours Privacy Policy
Introduction
This Privacy Policy outlines Sorriso Boat Tours (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at www.sorrisoboattours.com (" Site "), or otherwise share personal information with us (collectively: " Users ").
Privacy Policy
Last Updated: June 2026
Sorriso Boat Tours is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, process and protect your personal data when you visit our website, make an enquiry, or book one of our private boat tours.
This Privacy Policy is provided in accordance with Article 13 of EU Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the applicable provisions of the Italian Privacy Code (Legislative Decree No. 196/2003, as amended).
1. Data Controller
The Data Controller responsible for processing personal data is:
"Sorriso Boat Tours" Partita IVA 10760191212 , Esposito Giuseppe
Via Marina di Cassano
Piano di Sorrento NA
Italy
80063
Email: info@sorrisoboattours.com
Phone:
+39 3294079620
2. Where Personal Data Is Processed
Personal data collected through this website is processed at the Data Controller's offices and by authorised personnel or trusted service providers acting on behalf of the Data Controller where necessary to provide website, booking and customer support services.
3. Information We Collect
We may collect and process the following categories of personal data:
Information you provide
- Name
- Email address
- Telephone number
- Booking details
- Travel dates
- Group size
- Special requests
- Any information you include when contacting us
Payment Information
Payments are processed securely through third-party payment provider - STRIPE. We do not store your full payment card details.
Website Usage Data
During normal operation, our website automatically collects certain technical information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Date and time of access
- Pages visited
- Referral source
- URI (Uniform Resource Identifier) addresses requested
- Server response codes
- Other technical information relating to internet communication protocols.
This information is not collected to identify individual users. However, due to its nature, it could potentially identify users if combined with information held by third parties.
This data is used solely to:
- Maintain website security
- Monitor website performance
- Produce anonymous statistical reports
- Diagnose technical issues
- Prevent fraud or unlawful activity
Unless required for legal investigations, technical log data is generally retained for no longer than seven days.
4. How We Use Your Information
We process your personal information to:
- Respond to enquiries
- Process and manage bookings
- Provide customer support
- Send booking confirmations and tour updates
- Process payments
- Comply with legal obligations
- Improve our website and services
- Prevent fraud and maintain website security
5. Legal Basis for Processing
Under the GDPR, we process personal data on one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent, where required
6. Sharing Your Information
We do not sell or rent your personal information.
Your data may be shared only where necessary with trusted third parties, including:
- Payment processors
- Booking platform providers
- Website hosting providers
- Analytics providers
- IT support providers
- Professional advisers
- Government or regulatory authorities where required by law
All third parties are required to process your information securely and in accordance with applicable privacy laws.
7. Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies are small text files stored on your device that help websites function efficiently and improve user experience.
Our website may use:
Technical and Session Cookies
These cookies are essential for the operation of the website and allow users to navigate correctly. They may remember information entered into forms during the current browsing session and enable access to secure areas of the website.
These cookies do not require user consent.
Functional Cookies
These cookies remember user preferences, such as language settings, and improve website functionality.
These cookies do not require user consent where permitted by applicable law.
Consent Cookies
These cookies record your cookie preferences so that you are not repeatedly asked for consent on subsequent visits.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Managing bookings
- Meeting legal and accounting obligations
- Resolving disputes
- Protecting our legal rights
When personal data is no longer required, it is securely deleted or anonymised.
9. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Disclosure
While every reasonable precaution is taken, no method of internet transmission or electronic storage is completely secure.
10. Voluntary Provision of Data
Providing personal information is generally voluntary.
However, failure to provide certain information required for bookings or enquiries may prevent us from supplying the requested services.
11. Your Rights
Under the GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data where applicable
- Restrict processing
- Object to processing based on legitimate interests
- Withdraw consent at any time where processing is based on consent
- Request data portability
- Lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) or your local supervisory authority.
To exercise any of these rights, please contact:
12. Third-Party Websites
Our website may contain links to third-party websites, including booking platforms and social media pages.
We are not responsible for the privacy practices of these external websites and encourage you to review their privacy policies before providing any personal information.
13. Children's Privacy
Our services are not directed towards children under the age of 18, and we do not knowingly collect personal information from children without appropriate parental or guardian consent.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.
The latest version will always be available on this website and will indicate the date of the most recent update.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact:
Sorriso Boat Tours
Email: info@sorrisoboattours.com
Grounds for data collection
Updates or amendments to this Privacy Policy
How to contact us
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at info@sorrisoboattours.com.
Last Modified 15th June, 2026
